Support — S3 Systems

Contact Us

The fastest way to reach our team is by email:

We respond to every message, typically within one business day (Monday–Friday). Please include your account email and a short description of the issue so we can help you faster.

What we can help with

Common topics our support team handles:

Getting started with the ServiceAI app
Account access and sign-in issues
Billing, subscriptions, and invoices
Questions about estimates, scheduling, or floor plan scans
Bug reports and feature requests
Data and privacy requests

Frequently asked questions

How quickly will I get a response?

We aim to reply to all support emails within one business day. Most messages are answered the same day.

I can't sign in to my account. What should I do?

Use the "Forgot password" option on the sign-in screen first. If that doesn't resolve it, email us at admin@s3systems.io from the address on your account and we'll get you back in.

How do I request deletion of my data?

Email us with the subject "Data deletion request" and we'll confirm and process it. See our Privacy Policy for details on what we store.

Where can I report a bug?

Email admin@s3systems.io with the steps to reproduce, what you expected, and what happened. Screenshots help a lot.