Last updated: July 15, 2026
This Privacy Policy describes how S3 Systems ("we", "us", or "our") collects, uses, and shares information when you use our websites and applications, including the ServiceAI mobile and web application (collectively, the "Services").
Information We Collect
Information you provide
- Account information — name, email address, phone number, company name, and password when you create an account.
- Business data — customer records, job details, estimates, invoices, documents, photos, notes, and messages you create or upload while using the Services.
- Payment information — when you pay for a subscription or process payments through the Services, payment details are handled by our payment processors; we do not store full card numbers on our servers.
- Support communications — information you send us when you contact support.
Information collected automatically
- Usage data — how you interact with the Services, such as features used and actions taken, to improve the product.
- Device and log data — device type, operating system, app version, IP address, and error logs.
Device permissions
- Camera and LiDAR — used only when you choose to capture photos or scan a room to create floor plans. Scans are processed to generate measurements and plans for your projects.
- Microphone — used only when you choose to use voice features, such as the in-app voice assistant.
- Location — used only if you enable location-based features, such as mapping job addresses.
You can revoke these permissions at any time in your device settings.
How We Use Information
- Provide, operate, and maintain the Services.
- Process transactions and send related information such as invoices and confirmations.
- Respond to support requests and communicate with you about the Services.
- Improve, personalize, and develop new features.
- Monitor for security, prevent fraud, and enforce our terms.
- Comply with legal obligations.
How We Share Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers — vendors that help us operate the Services (such as cloud hosting, payment processing, email delivery, and analytics), bound by contractual obligations to protect your data.
- Within your organization — data you create in the Services is visible to other authorized users in your company account, and to customers or partners you explicitly share it with (for example, through a customer portal link).
- Legal requirements — when required by law, legal process, or to protect the rights, safety, and property of our users or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Services, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data at any time (see "Your Choices" below).
Security
We use industry-standard safeguards to protect your information, including encryption in transit, access controls, and secure cloud infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
- Access and update — you can view and update your account information in the app.
- Deletion — you can request deletion of your account and personal data by emailing admin@s3systems.io with the subject "Data deletion request".
- Marketing — you can opt out of marketing emails using the unsubscribe link in any such message. We will still send transactional messages related to your account.
- Device permissions — camera, microphone, and location access can be managed in your device settings.
Children's Privacy
The Services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, through the Services. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
S3 Systems
Email: admin@s3systems.io
Support: www.s3systems.io/support
